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You will be seen by a fully qualified and registered practitioner. Please do not hesitate to ask your practitioner to stop the treatment and explain anything he/she does at any time during your appointment.


The practitioner needs to know about your presenting complaint, medical history, general health and any medication you are taking.


You may be asked to undress to allow the practitioner to assess you, please wear appropriate underwear/shorts/vest. You may be asked to perform simple movements to help the practitioner understand and assess your condition and further examination will be conducted while you lie on the treatment couch. They may also take your blood pressure and test reflexes and muscle strength.




The practitioner will make a diagnosis which he/she will discuss with you and in most cases some treatment will be given. If the practitioner does not feel you will benefit from treatment he/she will explain why.


After treatment, advice will be given regarding your condition. You may feel uncomfortable/sore for the first 24 hours or so after treatment. Please feel free to ring and talk to your practitioner if you are concerned. It may take several sessions before your condition is relieved. It always will be your choice whether or not to proceed with our recommendations.  



(Why we collect your personal data and what we do with it)


When you supply your personal details to this clinic they are stored and processed for 4 reasons (the bits in bold are the relevant terms used in the Data protection Act 2018, which includes the General Data Protection Regulation – ie the law):


1.We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.


2.We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely.


3.We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.


4.Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.


We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.


Your records are stored*


on paper, in locked filing cabinets, and the offices are always locked and alarmed out of working hours.


electronically (“in the cloud”), using a specialist medical records service. This provider has given us their assurances that they are fully compliant with the General Data Protection Regulations. Access to this data is password protected, and the passwords are changed regularly.


on our office computers. These are password-protected, backed up regularly, and the office(s) are locked and alarmed out of working hours.


We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:


The medical records service who store and process our files

Your practitioner(s) in order that they can provide you with treatment

Our reception staff, because they organise our practitioners’ diaries, and coordinate appointments and reminders (but they do not have access to your medical history or sensitive personal information)



To access what personal data is held, identification will be required

Osteopaths will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Osteopaths is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to or by phoning +44 (0) 208 3476160 or writing to us at the address further below.



In the event that you wish to make a complaint about how your personal data is being processed by Osteopaths you have the right to complain to us. If you do not get a response within 30 days, you can complain to the ICO.

The details for each of these contacts are:

Charlotte Clark at Highgate Osteopaths Telephone 0208 3476160 or email

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